We strongly recommend that you take out Travel Insurance to cover you for this event. If you cancel your booking, a refund will only be made to you by us when another booking has been taken in its place for the same dates and tariff as your booking less a $250.00 admin fee and greater than 60 days away from the check in date . Any credit card fees will also be deducted as these fees are not refunded by the bank. Refunds are not given for cancellations within 60 days. If the booking is more than 60 days out then a travel credit can be given if another reservation is made of equal or better value the credit will be pro ratted if the booking value is less. These are redeemable within a 12 month period.
Travel insurance that have some form of Covid Cover
- Travel insurance direct
- Flight Centre
Hybrid Policy for Government restrictions Covid – Borders shut or Lock down
We do not refund. We will give you the same number of nights to equal or lesser value as a travel credit with a 12 month expiry from date of cancelation which you can use at any of our 24 properties on our website. If your booking was at a peak time and your dates are rebooked you can travel all dates for similar or lesser value than the rebooked rate. If the dates are not rebooked we will give you a travel credit off peak for the same amount of nights. You must notify us within 48 hrs of the restriction being imposed and cancel immediately to give us the best chance to rebook the dates. There is a $250 admin fee for the rebooked dates.
Peak dates – are defined as school Holidays and long weekends
Off peak – All other dates. If cancelled less than a week out we will offer a travel credit for days rebooked at a off peak time
See Availability and properties on our website.