Luxury Gold Coast Holiday Homes

If you have a question not answered below, please contact our friendly team on 0423 770 873 or 0411805172

Our company only accepts payments into our secure stripe payment processor or Australian Dollar Trust Account.
It is extremely rare that an Australian property will require payment into an overseas account. Be wary of any request to pay to “Barclays Bank” or to pay via “BPAY.” Please report any such requests to the support email on this website or to owner/manager directly. Please ensure that you read our Terms and Conditions. 

Bnbbooking is a professional holiday rental management company located in Brisbane, Gold Coast, Sunshine Coast, Sydney & NSW Hinterland. You will have peace of mind knowing that your booking and funds are secure and the property that you book will be well presented and well maintained. We have been operating since 2015 and pride ourselves on our 24hr customer service

No you won’t. The rates on our bnbbooking website will always be cheaper than booking through a third party website such as Airbnb, HomeAway and Booking.com

You can secure your booking in 3 different ways –
You can book online on our website
you can email us at info@bnbbooking.com.au
you can call our friendly team on 0423 770 873 to book a property.

When a booking is made a 50 % deposit is required and our standard booking form will need to be completed. We also require a Photo ID. Once these three items have been received your booking will be confirmed. Final payment will be due 60 days prior to your stay. If you book last minute (inside 60 days) full payment will be required at the time of booking.

Yes making an online booking on our website is very easy. Just follow these easy steps –
select your dates in the booking window.
click on “Check Availability”
choose your property
click “Book Now” and complete your booking details

No you don’t. In fact a lot of our clients enjoy good old fashioned customer service and we are more than happy to have a chat over the phone with you. This enables us to match the right property for you to ensure that the home you choose is going to satisfy both your needs and your budget.

Internet transfers to our Trust Account are available for Australian bank account holders. For overseas guests the method of payment is by credit card only. We accept Visa or Mastercard, but please note that a fee of 2 % is incurred for all credit card payments

We strongly recommend that you take out Travel Insurance to cover you for this event. If you cancel your booking, a refund will only be made to you by us when another booking has been taken in its place for the same dates and tariff as your booking less a $500.00 admin fee. Any credit card fees will also be deducted as these fees are not refunded by the bank. Refunds are not given for cancellations within 45 days. If the booking is more than 60 days out then a travel credit can be given to waive the change fee if another reservation is made of equal or better value. These are redeemable within a 12 month period.

A credit card pre-authorisation of $1000 will be transacted on your behalf two days prior to your arrival. This is to cover any possible damage/loss to the property or it’s contents. If everything is in order, the BBQ has been cleaned and the home is left in a clean and tidy state upon your departure it will be returned to your card a few days after your departure.
What Is The Security Bond For?
A credit card pre-authorisation of $1000 will be transact on your behalf two days prior to your arrival. This is to cover any possible damage/loss to the property or it’s contents. If everything is in order, the BBQ has been cleaned and the home is left in a clean and tidy state upon your departure it will be returned to your card a few days after your departure. 

Yes they are fully encrypted by the latest software and completely secure.

The final balance is due 60 days prior to your arrival.

Included in your tariff is a cleaning and linen fee which is required to leave the property exactly as you found it after your stay and ready for the next guests.
We do not service the home while you are there unless this has been arranged as part of your stay, however the property may be accessed during your stay by our maintenance staff to service the swimming pool and lawns.

Yes we cater predominately to families with children. All of our homes are child-friendly and equipped with a high chair, portacot, pram and stair barrier (where possible) and are available for your use at no additional cost. Additional portacots with sheets can be supplied at an additional cost.

All linen, towels, tea towels etc are provided and we also provide you with six complementary beach towels for your use during your stay. We also supply you with basic starting items such as toilet paper, dishwashing detergent, soap etc intended to last for the first day or so. You will then need to purchase whatever else you may need for the remainder of your stay. You may like to use Coles or Woolworth’s Online to have them delivered to you but please remember to schedule this for after your arrival.

Check in time is 3pm and check out time is 10am. You will be given lock box codes 24 hrs prior to check in

Food is to be removed and all dishes, pots and pans etc that you have used must be washed, dried and put away where you found them. Wipe out the fridge and microwave. Clean off stove top and any baked on food on the oven racks and door. Empty the dishwasher. Put all garbage in the correct council bin (Yellow recycle or Green general). Ensure that all furniture is returned to the original position.
Laundry is done by the cleaners so leave all linen on the beds and used/wet towels in the bathroom.
The BBQ must be cleaned properly. Remove grill plates and scrub off with wire brush provided and wash with hot soapy water in laundry sink. Clean BBQ frame by wiping away any grease.

In accordance with local council legislation, Stayz and Holiday Rental Group Code of Conduct, our properties have a strict NO PARTY and NO COMMERCIAL FUNCTIONS policy.
Hosting parties including Hens or Bucks, holding functions or having adult entertainment on the premises is strictly prohibited and will result in eviction.

Unfortunately we do not accept bookings from guests under the age of 21 and this does include schoolies.

Generally, we accept pets in most of our properties but not at all of them. If you would like to bring your dog on holidays please call or email our office prior to booking as you need to agree to the additional pet fees of $30/night per pet with a maximum of 2 pets